Shipping policy

LOOKING FOR YOUR ORDER?
We’ll help you get on the right foot. Please see below for all information regarding our shipping policies and delivery procedures.

SHIPPING POLICY
All online orders are processed and shipped within 48 business hours. Our team will notify you if there are any issues or delays with your order.

Once an order is placed, it is immediately sent to processing. Please double-check your shipping address before finalizing your order. MAHODA (Î.I. MACAROVA IULIA) is not responsible for replacing packages shipped to incorrect or incomplete addresses provided by the customer. If you believe you made an error, please contact customer service immediately to attempt to resolve the issue. Please note that we are unable to change or cancel orders once our warehouse has processed them.

All deliveries are shipped with our reliable postal and courier partners. Locally and internationally, your package may be handed over to a local postal operator for final delivery.

SHIPPING RATES & FREE SHIPPING
• Free Shipping: We offer Free Standard Shipping on all orders over $199.
• Standard Shipping: For orders under $199, shipping fees are calculated at checkout based on your delivery destination and package weight.

TIME FRAMES
Orders placed in the evening, during weekends, or on official holidays are processed on the following business day. Standard estimated delivery time frames are generally 5 to 12 business days depending on your region and local customs processing.

Please allow up to 14 business days before reaching out if your package has not been delivered within the estimated timeframe. Please be aware that international shipments may occasionally experience customs processing delays or logistics disruptions beyond our control.

ORDER STATUS & TRACKING
Once your order has been dispatched, you will receive an email confirmation containing your Track & Trace information. If you do not receive an email confirmation within 48 hours of placing your order, please check your spam or junk mailbox before reaching out to us.

CUSTOMS, DUTIES & TAXES
MAHODA is not responsible for any customs fees, import duties, or taxes applied to your package upon entry into your country. All fees imposed during or after shipping are the responsibility of the customer.

EXCHANGES
We are unable to offer direct exchanges of orders during the return shipment or order processing. If you wish to receive a product in a different size or color, we recommend placing a new order on our site and returning the original item according to our Refund Policy. Please note that we cannot guarantee stock availability when a new order is placed.

CONTACT US
For any shipping-related questions or support, please drop us a line at yryrysh82@gmail.com.