Privacy policy

1. INTRODUCTION

MAHODA LTD (“MAHODA,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly[cite: 11].

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit https://mahoda.com (the “Website”), browse our products, place an order, contact our customer support team, subscribe to marketing communications, or otherwise interact with our services (collectively, the “Services”)[cite: 11].

MAHODA LTD is registered in the Republic of Moldova. We serve customers in the United States, the European Union, the United Kingdom, and other countries where our Services are available[cite: 11].

Please read this Privacy Policy carefully. By using our Website, you acknowledge that you have had the opportunity to review this Policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately[cite: 11].

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Refund & Return Policy[cite: 11].


2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Website and Services[cite: 11].

Information you provide directly

We may collect[cite: 11]:

  • Contact information: name, email address, telephone number, billing address, and shipping address[cite: 11].
  • Order information: products purchased, order number, transaction details, delivery instructions, returns, exchanges, cancellations, and refund requests[cite: 11].
  • Account information: login details, saved preferences, and account settings, where you create an account[cite: 11].
  • Customer support information: messages, questions, feedback, and other information you provide when contacting us by email, Website chat, or another available channel[cite: 11].
  • Marketing preferences: your subscription status, communication preferences, and consent records where applicable[cite: 11].

Please avoid sending sensitive personal information unless it is reasonably necessary to resolve your request[cite: 11].

Payment information

Payments are processed through the payment methods and payment service providers available at checkout. These providers may collect payment card details, billing information, transaction identifiers, and other information necessary to authorize and process payments[cite: 11].

MAHODA receives transaction-related information needed to manage orders, refunds, accounting, and customer support. We do not intentionally store full payment card details on our own systems where those details are processed by a third-party payment provider[cite: 11].

Payment processing is also subject to the relevant provider’s terms and privacy practices[cite: 11].

Information collected automatically

When you visit or interact with our Website, we and our service providers may automatically collect certain information, including[cite: 11]:

  • IP address and approximate location derived from it[cite: 11];
  • browser type, device type, operating system, and language settings[cite: 11];
  • pages and products viewed[cite: 11];
  • referring pages and links[cite: 11];
  • browsing activity, clicks, cart activity, and interactions with the Website[cite: 11];
  • date, time, and duration of visits; and[cite: 11]
  • cookie identifiers and similar online identifiers[cite: 11].

The information collected depends on your device, browser settings, cookie preferences, and the technologies enabled on our Website[cite: 11].

Information from third parties

We may receive information from third parties, including Shopify, payment processors, shipping carriers, suppliers, analytics providers, advertising platforms, and other service providers involved in operating our store[cite: 11].

For example, a payment provider may provide confirmation that a payment has been completed, or a carrier may provide shipment and delivery status information[cite: 11].


3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes[cite: 11]:

Order processing and fulfillment

  • Accepting and managing orders;[cite: 11]
  • processing payments and refunds;[cite: 11]
  • confirming product availability;[cite: 11]
  • communicating about order status;[cite: 11]
  • arranging fulfillment, shipping, tracking, and delivery;[cite: 11]
  • sharing necessary order information with suppliers and logistics providers; and[cite: 11]
  • handling returns, exchanges, complaints, and customer support[cite: 11].

Operating and improving our Website

  • Maintaining and improving Website functionality;[cite: 11]
  • remembering preferences and settings;[cite: 11]
  • understanding how customers navigate our Website;[cite: 11]
  • troubleshooting technical issues;[cite: 11]
  • measuring Website performance; and[cite: 11]
  • developing and improving our products, services, and shopping experience[cite: 11].

Marketing and advertising

Where permitted by applicable law and subject to any required consent, we may use personal information to[cite: 11]:

  • Send promotional emails and SMS messages;[cite: 11]
  • inform customers about new products, offers, and updates;[cite: 11]
  • measure the effectiveness of advertising campaigns;[cite: 11]
  • understand interactions with advertisements;[cite: 11]
  • create or use advertising audiences; and[cite: 11]
  • show relevant advertising on our Website or third-party platforms[cite: 11].

You can unsubscribe from marketing emails using the unsubscribe link included in the message. For marketing SMS messages, you may reply STOP where supported. Opting out of marketing does not necessarily stop transactional communications about orders or account activity[cite: 11].

Security and fraud prevention

We may use information to verify transactions, detect suspected fraud, prevent unauthorized access, protect customers and our business, and maintain the security of our Website[cite: 11].

Legal and business purposes

We may process information to comply with legal obligations, maintain accounting and business records, respond to lawful requests, establish or defend legal claims, and enforce our policies[cite: 11].


4. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES

MAHODA and certain third-party service providers may use cookies, pixels, tags, software development kits, and similar technologies[cite: 11].

These technologies may support Website functionality, remember preferences, measure traffic, understand shopping behavior, and evaluate advertising performance[cite: 11].

Depending on our actual Website configuration and your privacy choices, these technologies may include[cite: 11]:

  • Shopify tools and cookies for store functionality, checkout, security, and performance;[cite: 11]
  • Meta Pixel for advertising measurement and related Meta advertising features;[cite: 11]
  • Google Analytics for Website traffic and usage analysis;[cite: 11]
  • Google Ads for advertising measurement, campaign performance, and related advertising features; and[cite: 11]
  • TikTok Pixel for advertising measurement and related TikTok advertising features[cite: 11].

The information processed by these technologies may include online identifiers, device and browser information, page views, product interactions, purchase events, and information about interactions with advertisements. Third parties may combine such information with other information they hold, subject to their own terms and applicable law[cite: 11].

Your cookie choices

Where required by applicable law, we will seek your consent before placing or activating non-essential cookies or advertising technologies. You can manage available cookie preferences through the Website’s cookie settings or consent banner, where provided[cite: 11].

You may also be able to control cookies through your browser settings. Blocking certain cookies may affect some Website features[cite: 11].

Deleting cookies or changing browser settings may not automatically delete information previously collected by third parties. You may need to use the privacy controls offered by the relevant provider[cite: 11].

We do not intend this Policy to imply that every listed technology is active on every page or in every customer’s session. The technologies used depend on our actual configuration and your privacy choices[cite: 11].


5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Policy, including the following categories[cite: 11].

Shopify and Website service providers

Our online store is powered by Shopify. Shopify and its service providers may process personal information to provide hosting, checkout, store functionality, security, analytics, and related services[cite: 11].

For information about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy[cite: 11].

Suppliers and fulfillment partners

We may share the information necessary to fulfill your order with suppliers, fulfillment partners, warehouses, and other parties involved in sourcing, preparing, or shipping products[cite: 11].

Depending on the order, this may include your name, delivery address, contact details, order number, products purchased, and relevant delivery instructions[cite: 11].

Payment providers

We disclose necessary information to payment processors and other payment service providers to authorize transactions, process payments and refunds, prevent fraud, and resolve payment disputes[cite: 11].

Shipping and logistics providers

We may share your name, delivery address, contact details, order information, and shipment details with carriers and logistics providers, including FedEx, DHL, UPS, or another carrier selected for the shipment[cite: 11].

Analytics and advertising providers

Subject to applicable law and your privacy choices, we may permit analytics and advertising providers, including Meta, Google, and TikTok, to receive certain online activity or event information through the technologies described in this Policy[cite: 11].

Depending on the applicable laws and the way these services are configured, some disclosures may be considered targeted advertising, sharing, or other regulated processing. Where required, we will provide appropriate consent or opt-out mechanisms[cite: 11].

Professional advisers and authorities

We may disclose information to legal, accounting, compliance, or other professional advisers, and to public authorities where required or permitted by law[cite: 11].

Business transactions

Information may be disclosed in connection with an actual or proposed merger, restructuring, financing, acquisition, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable legal requirements[cite: 11].

At your direction or with your consent

We may disclose information when you request or authorize us to do so, or where another lawful basis permits the disclosure[cite: 11].

We do not sell personal information for money. Certain disclosures to advertising or analytics partners may nevertheless qualify as “sale,” “sharing,” or targeted advertising under particular privacy laws, even if no money changes hands. Where such laws apply, we will honor applicable rights and provide required controls[cite: 11].


6. INTERNATIONAL DATA TRANSFERS

MAHODA is based in Moldova and serves customers in multiple countries. Our service providers, suppliers, payment processors, shipping partners, and technology providers may process personal information in countries other than the country where you live[cite: 11].

Those countries may have data protection laws that differ from those in your jurisdiction[cite: 11].

Where applicable law requires safeguards for international transfers, we will take steps required by that law. Depending on the circumstances, these may include an adequacy decision, standard contractual clauses, or another legally recognized transfer mechanism[cite: 11].


7. LEGAL BASES FOR PROCESSING WHERE REQUIRED

For individuals in the European Economic Area, the United Kingdom, and other jurisdictions requiring a lawful basis for processing, MAHODA may rely on one or more of the following grounds, depending on the activity[cite: 11]:

  • Contract: to process and fulfill your order, handle payments, arrange delivery, and provide customer support[cite: 11].
  • Legal obligation: to comply with applicable tax, accounting, consumer protection, and other legal requirements[cite: 11].
  • Legitimate interests: to maintain Website security, prevent fraud, improve our Services, and manage our business, where those interests are not overridden by your rights[cite: 11].
  • Consent: for activities where consent is required, such as certain marketing communications or non-essential cookies and advertising technologies[cite: 11].

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal[cite: 11].

Where processing is necessary to fulfill an order or comply with law, refusing to provide certain information may prevent us from completing the transaction or providing the requested service[cite: 11].


8. MARKETING COMMUNICATIONS

If you subscribe to our email or SMS marketing, we may send you information about new arrivals, products, promotions, and other store updates, subject to applicable law[cite: 11].

You can unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of supported marketing SMS messages by replying STOP. Standard messaging and data rates may apply according to your mobile plan[cite: 11].

We may continue to send non-promotional messages needed to manage an order, provide a refund, respond to a support request, or communicate important service information[cite: 11].

We do not intend to make marketing consent a condition of purchasing a product where applicable law prohibits that practice[cite: 11].


9. YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply, you may have the right to[cite: 11]:

  • Request access to personal information we hold about you;[cite: 11]
  • request correction of inaccurate information;[cite: 11]
  • request deletion of certain personal information;[cite: 11]
  • receive a copy of certain information in a portable format;[cite: 11]
  • withdraw consent where processing is based on consent;[cite: 11]
  • object to or request restriction of certain processing;[cite: 11]
  • opt out of certain targeted advertising, sharing, or sale of personal information as defined by applicable law; and[cite: 11]
  • appeal a decision where a relevant privacy law provides an appeal right[cite: 11].

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to complete a transaction, meet legal obligations, resolve disputes, or protect against fraud[cite: 11].

How to submit a request

To submit a privacy request, contact us at hello@mahoda.com. Please describe your request and provide enough information for us to understand and verify it[cite: 11].

We may request additional information to verify your identity or authority before responding. We will handle requests within the timeframes required by applicable law[cite: 11].

Where permitted, you may use an authorized agent to submit a request on your behalf. We may require evidence of authorization and, where legally allowed, verification of your identity[cite: 11].

You will not be unlawfully discriminated against for exercising a privacy right[cite: 11].


10. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

If California privacy law applies to our processing of your personal information, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”)[cite: 11].

Depending on the circumstances, these rights may include the right to know, access, correct, or delete certain personal information; receive certain information in a portable format; and opt out of the sale or sharing of personal information or its use for targeted advertising as defined by law[cite: 11].

California residents may submit requests by emailing hello@mahoda.com[cite: 11].

Where applicable, we will provide required notices and honor valid opt-out requests. If our use of advertising technologies constitutes “sharing” or targeted advertising under applicable law, we will provide an appropriate way to opt out. Where required, we will also process recognized opt-out preference signals, such as Global Privacy Control[cite: 11].

We do not knowingly sell personal information for monetary consideration. However, certain disclosures to advertising partners may fall within the legal definition of “sharing” even where no money is exchanged[cite: 11].

The exact rights available depend on the applicable law and the circumstances of our processing[cite: 11].


11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, managing returns and refunds, providing customer support, maintaining business and tax records, preventing fraud, resolving disputes, and complying with legal obligations[cite: 11].

Retention periods vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information is needed to establish or defend a legal claim[cite: 11].

When personal information is no longer reasonably necessary, we will take steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law[cite: 11].


12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure[cite: 11].

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security[cite: 11].

You should use a strong password for any account you create and avoid sharing account credentials with others[cite: 11].


13. CHILDREN’S PRIVACY

Our Website and Services are intended for a general shopping audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization[cite: 11].

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact hello@mahoda.com so we can review the matter and take appropriate action[cite: 11].

Where local law establishes a higher age threshold or additional requirements, we will comply with the applicable requirements[cite: 11].


14. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other services[cite: 11].

Those third parties operate under their own privacy policies and terms. MAHODA does not control their independent privacy practices. We encourage you to review the relevant policies before providing personal information to a third party[cite: 11].


15. DO NOT TRACK AND PRIVACY SIGNALS

Some browsers offer “Do Not Track” settings. Because there is no universally accepted standard for responding to all such signals, our Website may not respond to every Do Not Track setting[cite: 11].

Where required by applicable law, we will honor recognized opt-out preference signals, including Global Privacy Control, for the relevant processing activities[cite: 11].

The availability and effect of these controls depend on the applicable law and the technologies used on our Website[cite: 11].


16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technologies, legal requirements, or privacy practices[cite: 11].

When we make changes, we will publish the updated version on this page and revise the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes[cite: 11].

We encourage you to review this Policy periodically[cite: 11].


17. CONTACT US

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us[cite: 11]:

MAHODA LTD
Company Representative: Iulia Macarova
Tax Identification Number: 1026023132576
Address: MD-2060, bd. Cuza-Vodă 17/8, ap. 8, Botanica, Chișinău, Moldova
Email: hello@mahoda.com
Website: https://mahoda.com